Frequently Asked Questions
Blooms Today is committed to providing an outstanding experience to all of our customers. In order to better serve you we have created a list of answers to the most frequently asked questions. Click on the question below to get its answer.
- Where do I enter my discount code?
- Will I get a confirmation email?
- What are the delivery fees?
- What are my payment options?
- What is the difference between "great", "greater", and "greatest"?
- Will the arrangement look like the picture?
- Can I request different colors?
- How do I send orders to multiple recipients?
- What employment opportunities are available at Blooms Today?
- Can I have flowers delivered internationally from Blooms Today?
- What is the cancellation policy?
Where do I enter my discount code?
If you have a discount, coupon, promotional, or business code you can enter it during the checkout process in the field titled "promotion code". You will see a discount in your order summary before you submit the order. (back to top)
Will I get a confirmation email?
We will send out a confirmation email for every order placed on our web site. Because of the increasing efforts by Internet Service Providers and email applications to block "spam", sometimes our emails get "filtered" as spam unintentionally. If you do not receive the order confirmation email, please check your "junk" or "spam" email folder to see if it is there. If you still do not find it, call our Customer Care Team at 1-800-520-0573 and we will resend it. The best way to ensure that you receive emails from us is to add "firstname.lastname@example.org" to your email address book. (back to top)
What are the delivery fees?
We do not charge delivery fees for floral delivered products, there is a standard $4.99 service fee associated with every floral order. We do carry products that are shipped (such as cakes, gift baskets, and lollipops), and the shipping costs for these items are based on the delivery option selected during checkout (such as Next Day Air, 2nd Day Air, etc.). (back to top)
What are my payment options?
Blooms Today gladly accepts Visa, Discover, MasterCard, and American Express. As a VeriSign secured site, all transactions on our site are as secure as possible. Before proceeding with an order, we make an effort to obtain an authorization on your credit card at the point of sale. If there are any problems with securing and authorization, you will be notified as soon as possible via the phone or email. (back to top)
Will the arrangement look like the picture?
We will deliver arrangements representing the designs shown on our site as closely as possible. Due to various seasonal and regional conditions, availability of some flowers may be very limited in certain areas. Also, specific flower varieties or colors may not be available for delivery on a specified day. Therefore, it is possible that the exact bouquet pictured or requested may not be available for delivery. In this event, the local florist will deliver a second choice of similar flowers and container of equal value and beauty. Every effort will be made to maintain size, shape, and overall color schemes of an arrangement, but there may be some variance due to designer interpretation. In single variety arrangements, variety will take preference over color. In case of substitutions, we still stand behind every order with our 100% Money Back Guarantee. (back to top)
Can I request different colors?
Requests may be made for arrangements with different colors than shown on our web site, but we cannot guarantee availability of products in the requested colors. There is a space in the checkout process to enter special instructions for the order, feel free to enter requests there. (back to top)
How do I send orders to multiple recipients?
If you wish to order flowers or gifts for delivery to multiple shipping addresses please call us for assistance. Unfortunately, our website can not currently handle multiple items to separate shipping addresses. You may place these as separate online orders, or if you prefer, please call us at 1-800-359-5309 to place these orders. (back to top)
What employment opportunities are available at Blooms Today?
Blooms Today is experiencing growth, and we are always looking for the best and brightest people to join our team. While we deliver flowers and gifts nationwide, our main headquarters are located in northern Virginia. Click here to apply online. (back to top)
Can I have flowers delivered internationally from Blooms Today?
Blooms Today is happy to help you send flowers internationally. Please contact one of our floral design specialists at 1-800-359-5309 for assistance. (back to top)
What is the cancellation policy?
Blooms Today cannot cancel or change orders already delivered or presently in route. If you find it necessary to cancel or change any other orders, please call our Customer Care Team at 1-800-520-0573. (back to top)